medAmigo : drug compliance, drug adherence, patient compliance, patient adherence

Maintaining long term persistence

"Bridges conflicting incentives for the various stakeholders"

Everyone involved in a patient’s care, including the patient, loses when the patient discontinues a crucial prescription medicine early, instead of continuing with the medicine for the intended period of time, which if often meant to be lifelong. The patient who stops taking the medicine is deprived of its therapeutic benefits. The 3rd party payor may save some money on drug costs, but incurs whatever added costs arise from the absence of the drug’s therapeutic effects, plus costs that may arise if the discontinuation escapes clinical recognition.

Clinically unrecognized early discontinuation may trigger the prescriber to embark on a series of diagnostic and therapeutic maneuvers motivated by what appears to be the patient’s “drug-refractory” state: special tests and/or the prescription of additional medicines. Nurses who try to ascertain reliable information from the patient about his/her use of the prescribed medicine struggle in a fog created by the patient’s faulty recall and sometimes unwillingness to be candid about his/her use of the medicine in question.

The pharmacist and drug manufacturer loses the revenue stream that ongoing use of the originally prescribed medicine would have created had the patient not discontinued the medicine. Moreover, the drug manufacturer’s marketing program, must find new patients, not only enough to replace those who have started and then, after a few weeks or months, have stopped taking the medicine, but also additional patients to generate a growing number of patients who are, at any one moment, taking the medicine and thereby generating revenues. This constant turnover and replacement of patients, which can exceed 50% per year, is called ‘churn’ in marketing circles, and is, obviously, a costly process. Prolongation of patient persistence with the medicine in question reduces ‘churn’ and thus marketing costs.

A highly effective persistence-enhancement medAmigo program has the potential to increase revenues by 2-3 fold, or more, depending on the initial level of persistence in the marketplace in question. This huge economic potential of an effective persistence-enhancement program is referred to as the ‘unlocking of hidden blockbusters’.

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